Web Marketing for Therapists – Predictions for 2012

 So it’s that time of year – predictions time! What does Your Google Guy see in his crystal ball? Besides a lot of political ads on TV? OK, here we go…

Many Trends Continue – Video, WordPress and Twitter will continue to all grow and become a normal part of web marketing this year. The bleeding-edge and leading-edge marketers have blazed a trail, and the middle of the pack will follow. #JustDoIt

Google+ Straggles Along – Remember all that noise in the middle of 2011, when everyone was SO excited about Google+? Yeah, now it’s crickets. I believe Google+ will be one of those things you do solely for SEO purposes (a +1 page for your business, a +1 button on your website) but don’t spend a lot of time on. But I would spend the time to do those two things, folks.

Facebook – Ch-ch-ch-changes! Facebook continues to change, and the question is whether they will manage it well (and continue to be the “stickiest” site on the Internet) or whether some combination of privacy issues, “spooky” or invasive advertisements, Timeline-backlash, or the depressing impacts of its use will cause the kingdom to start to crumble. I’m not saying it’s going anywhere, folks, just that the win-streak will end at some point.

Facebook Ads – will come of age, as marketers really learn how to take advantage of the treasure trove of demographic data they are sitting on. First adopters will learn lessons, and others will build on them. (Oh yes, keep an eye on YourGoogleGuy.com – you might see something on this soon).

Google – three solid, non-glamorous predictions. First, Google’s classic search engine (the core that most people think of as Google) will only change incrementally. They are too smart to mess with success too much, especially with no one currently nipping at their heels. Second, I predict the same for Google Adwords. Adwords is the “Golden Egg” for Google – it’s where the money is made. They won’t mess with it. What you created in 2008 should still work (with some increased bids). But prediction #3 is – ORGANIC results will continue to change rapidly. They’ll become more personalized. SEO will continue to become more difficult to predict & control. It will be harder to hold onto ranking, and you’ll need more attention on it, if organic rankings are what drive your web traffic.

Smart Phones – since they have become a center of human activity, it will be interesting how it will impact their use. I personally use mine to find things like restaurants, movie theaters, stores, etc. I still use the trusty computer when I am doing more in-depth research. In 2012, I would start making sure your website shows up to some degree on smart-phone browsers.

Siri – Danger, Google, Danger! What some wise people have noticed is that Siri now jumps in where a search engine might have been before. And chooses the results, editing them down for you. This might be the year we start seeing S.R.O. – Siri Results Optimization.

All the best, Peter

P.S. – Superbowl XLVI – Saints over Texans (since my Seahawks are out)

P.P.S. – 2012 Election – Obama over Romney (not politicking, just predicting, folks)

Today's Advice About Google Plus

Hey folks,

Had some fun with an animating tool called Xtranormal. But the message is what I'd say if I had to type it. So take a look - two and a half minutes of fun (it made my wife laugh).



FYI, the link for a Google Plus button is at http://www.google.com/webmasters/+1/button/

Happy Summer! Peter in still rainy Seattle
Your Google (+?) Guy

How To Lose Me As a Twitter Follower

OK, so I've often been a critic of Twitter. I've been using it a bit more lately, and find that it can be a useful business, P.R. and news tool.

As I've lived it a little more, I've found my personal pet peeves about Twitter. They are the things that can drive me to unfollow someone.

1) Too personal - I'm a business tweeter. Talk about your favorite TV shows on Facebook, for God's sake. I don't care what you ate for dinner, or are stuck in traffic. Buh-bye.

2) High-volume, Low-value - so if you tweet 10 times in 15 minutes, a few things happen for me. First, you are drowning out other people on my screen. Second, I can't tell which thing you've written is important. Usually if you say 10 things in 10 minutes, I find none of them are important. (Breaking news eyewitnessing is the sole exception). Buh-bye.

3) TOTD & QOTD - OMG, I am sooooo sick of Quote of the Day, Thought of the Day tweets. I am intelligent and so most of my friends and network are too. I like new information (find me a great article, or resource, for instance). If I see one more "Deep Thought" I am going to puke. Buh-bye.

What causes *you* to unfollow someone? Your Google Guy would like to know!

Best, Peter
Search Engine Marketing for Therapists
Follow my low-volume, high-value Tweets on Twitter!

Announcing My New Google Places SEO Service

Hi everyone,

I'm excited to announce a new, exciting SEO service for the therapy community. It's goal is simple - to get you on Page 1 of Google, in the Places section (that Pushpin section which used to be called Google Local or Google Maps) for multiple phrases in your city.

It's simple - we do all the work. There's no long-term commitment, and you don't pay until we get you to Page 1! I don't know how you can get any lower-risk than that.

Here's the web page for the new SEO service as well as a brief video to describe it.

I'm doing this in partnership with the amazing Michael Borgelt, an SEO wizard who has been quietly working with me for a few years now. With my Adwords and his SEO, we make a heckuva 1-2 punch!

Please feel free to email me with any questions - or to get a quote for your city!

Best, Peter

My Predictions for Therapist Web Marketing in 2011

I’ve been a webmaster since the term was coined (1996 @ Citizens Utilities in Stamford CT). I lived through the dot-com/dot-bomb era (ah, the mess that was ShopLocal.com), and doing PPC and SEO for therapists since 2005. The rate of change in 2010 in terms of search engines and overall web marketing, was astounding, and I expect that to continue in 2011.

Marketing for our particular business continues to be tricky, due to the ethical constraints of being a psychotherapist. We can’t (ethically) solicit for online reviews or testimonials from clients. We are even hamstrung in responding *to* poor reviews on Yelp, etc. (been there, and it hurts!). Heck, even having our office as a Facebook Place to be checked into is probably not something we should do. That said, here are some trends I see for 2011:


Google Stays #1, But Something Lurks in the Shadows: Google is still where to be at, folks. Some in the search engine community say the actual percentage of searches that goes on at Google is over 80%, not the 70% that is usually reported. The Bing/Yahoo combination hasn’t made much of a dent yet. Adwords continues to pour in money. (By the way, Adwords will continue to work for therapists, but get more and more expensive, complex and difficult – to me the ROI is really beginning to turn for SEO over Adwords in many cases). Google is taking on Yelp with its new HotPot offering. They pull off huge changes every month or so (Google Instant, the Local results integration that took place around Halloween, etc).

What Lurks in the Shadows is Facebook: Just imagine this – if instead of leaving Facebook to do your searches, you did them *from* your Facebook page. You’ve just entered Google’s worst nightmare. Of course, it wouldn’t be Google search. Likely Microsoft/Bing/Yahoo. This could be a game-changer. I’ve been wondering when Facebook would really change things for therapists (right now, Fan Pages, and FB ads are nice, but really not a big driver of therapy clients). This might be it. Watch Facebook in 2011, folks.

The Therapist Directory Wars Continue: For so long, PsychologyToday and AAMFT’s TherapistLocator.net had the directory business mainly to themselves. Not so anymore. Hungry upstarts have started eating their lunches. The most aggressive, and most impressive to me is GoodTherapy.org. They’ve rocketed to #2, and are much more innovative than PT, offering CEU’s, marketing webinars, media relations, audio and video, and lots more. I also see innovation in niche-related directories (for various communities or therapy approaches) which can provide good ROI. Directories continue to provide an easy, passive way of marketing your practice. They are not usually barn-burners as far as call volume, but usually more than pay for themselves.

Video – Get off the sidelines in 2011, folks! There are more and more inexpensive ways of creating videos (including some where it’s just your voice over images, like Jing, which I use extensively for Your Google Guy). Flip HD cameras can make some beautiful images. Just like headshots became more and more expected, video will be too. People will choose someone they get to see and get a feel of over a therapist who they only can measure by their written words.

Dynamic Website Technology Takes Over: More and more therapists will be moving their websites to platforms like WordPress and Joomla, or increasingly sophisticated templates on their ISPs. This both with be for practical reasons (the ability to update content without paying/waiting for a web designer) as well the very beautiful visual design aspects, and the ability to integrate social media (Facebook, Twitter, blogs, etc). If it’s time to update your site in 2011, I suggest looking at WordPress.

Reputation Mgmt/SMO: You’ll hear the acronym SMO a lot in 2011, it stands for “Social Media Optimization”. Pretty much SEO for Social Media. With review sites like Yelp and InsiderPages having a bigger influence, and with Twitter and Facebook the two dominant players in social media, it makes sense to pay attention to how other therapists in your markets are using these mediums. It also makes sense to check out what is being said about *you* - this is the idea of Reputation Management. Setting a Google Alerts to watch for your name is a good place to start.

Mobile: Smartphones are here to stay, folks (and iPads and other tablets). More and more people are doing more and more of their web-surfing from them. But at the same time, the browsers and screens are improving so much, that customizing a site for these devices is *not* something you need to be concerned with. So just do what you need to do for Local, and the carryover should be enough.

Local: I did a workshop here in Seattle a couple of months ago. One slide just said “LOCAL! LOCAL! LOCAL!” and for 2011 I’d just add a couple more exclamation points. The changes Google made in fall of 2010 (basically combining the map and non-map listings for searches they deem to be for local businesses) made it MUCH harder to rank in a city in which you do *not* have an office. This trend will continue in 2011.

Bing/Yahoo: See my Facebook comments. Otherwise, not much on my radar. I was initially excited by the combination, but have found running ads on their networks to be difficult and underwhelming. How do you beat Google? I just don't see it.

Twitter? OK, I Relent: So I have pooh-poohed Twitter for a long time. I still do from the standpoint of it being a place where your clients live – I still don’t believe that! But what is now obvious is that Twitter is weighing more and more heavily on SEO. If you write blog entries, or articles, or otherwise have news, you should be posting it on Twitter, for the search engines to find.

More Use of Paid SEO Consultants: 2010 was the year where I could see other SEO firms work showing up in the local search results for therapists (though many using tactics I think are unethical, like posting multiple fake reviews). I can only see this continuing and increasing in 2011. It’s a complex, ever-changing world out there on the Internet. I’ve always thought most therapists didn’t want to have to be marketing experts OR high-tech experts – they just want to do good therapy work with as many clients as they’d like. The smart and hungry will be hiring out – expect the rankings in your area to be very, very dynamic in 2011.

All the best, Peter

Yowza! Google Local Search Results Show Big Change!

Hi folks,

If you've Googled any local business in the last 3 days, you've seen a RADICALLY different results page on Google. This has all of us in the SEO & SEM (Search Engine Marketing) field in reaction mode, trying to figure out exactly how Google is figuring its new results, and what it means to our clients, both in terms of Organic rankings, as well as Google Adwords pay-per-click.

What I can tell you in the simplest terms is that Google has *combined* the old map results (known as the "7-pack" or "3-pack" depending on how dense an area you searched) with the organic search listings that were below the map.

This has a big impact on Adwords, too. Ads that are not in the top 3 results (showing in the lightly colored box on top), now get pushed down by the map, which is on the right side at the top of the screen now. Not only that, but the map stays in its place as you scroll down, blocking the view of ads on the right side of the screen. Google has, perhaps on purpose and in a not-very-nice way, made it so people will REALLY try to bid to be top 3 in the ads now.

I'll have more on this as my colleagues and I gauge the impacts on all of our efforts. In the meantime, fellow therapists, hold on to your hats!

Happy Halloween, Peter

First Thoughts on Bing

If you've been busy doing other things, you might have missed the launch of Bing.com, Microsoft's latest attempt at taking on Google.

A few first impressions and thoughts:

- while it has some improvements over Google, I don't yet see anything groundbreaking.

- it's going to take something big to overcome Google's mindshare in the community of web users. To "Google" someone is a verb now, like to "Xerox" something used to be.

- in my search of Seattle counselors, I got ads for a California therapist, as well as an Indiana one and an Atlanta one. Might be an end-used mistake, but seems like a lot.

- if you want some impressions, might be a good place to advertise on in the short term as people try it out. I'll withhold bothering with it until I see more.

- I haven't yet gone out on the SEO blogs and seen how people are tuning for this particular search engine, but I bet there is already some speculation and results.

OK, back to work! Best, Peter

When? (Part 5 of 5 W's & 1 H)

OK folks, I'll be real with you. I am sitting here stumped. What the heck does "When" have to do with therapy websites? I'm not really sure.

I think this is the least important of the 5 W's, but let's explore together and see what we can come up with. Let's see some "Whens".

• When do you see clients? (evenings? weekends? M-F?)
  
• When am I ready for therapy? (how about getting started right now?)
  
• When can we get started? ("I can usually see new clients within a week")
  
• When will we know we're done? (when we reach your goal)
  

That's all on this one folks. I promise, "How" will have a little more to it than this :-)

Best, Peter

Welcome to the Google for Therapists Blog!

Hi folks,

Many therapists around the US know me as "Your Google Guy", because of my site YourGoogleGuy.com. I'm a busy guy, having helped well over 100 therapists, counselors, psychologists, psychiatrists and coaches around the country with their web marketing.

I'm launching this blog to help you understand a bit more about this whole web marketing business. It gets more and more complex each day (really, and I was a computer guy before I was a therapist).

To launch this, I wanted to link to a video from the man at Google named Matt Cutts. He's Google's chief "Spam fighter". You might think of Spam as that annoying bunch of unwanted email you get. It is, but it also now means tricks people try to do to get their website listed higher on search engines.



I know there are do-it-yourselfers out there. If you're not one of them, give me a call - 206-799-6566.

Best, Peter Hannah
Your Google Guy
Get Clicks, Get Clients